Privacy policy

Last updated: August 14, 2026

LUMI respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, purchase our products, or communicate with us.

Information We Collect

When you place an order, contact us, or interact with our website, we may collect information including:

Your name and contact details
Email address and phone number
Shipping and delivery information
Order details and purchase history
Information you provide when contacting customer support

How We Use Your Information

We use your information to:

Process and fulfill your orders
Arrange delivery and provide order updates
Respond to customer inquiries and support requests
Process exchanges, warranty requests, and other services
Improve our website, products, and customer experience
Send marketing communications when you have chosen to receive them

Payments

Payment information is processed securely through trusted third-party payment providers. LUMI does not store your complete payment card details.

For Cash on Delivery orders, payment is collected by the courier upon delivery.

Shopify

Our online store is powered by Shopify. Shopify processes information required to provide secure checkout, payment processing, hosting, and other ecommerce services.

Cookies and Website Analytics

We may use cookies and similar technologies to improve website functionality, understand how visitors use our website, and provide a better shopping experience.

Sharing Your Information

We may share your information only when necessary to provide our services, including:

Delivery partners responsible for shipping your orders
Payment providers processing transactions
Service providers helping us operate our website and business

We do not sell or rent your personal information to third parties.

Data Security

We take reasonable measures to protect your personal information and maintain the security of our website and customer data.

Your Rights

You may contact us to request access to, correction of, or deletion of your personal information, where applicable.

Marketing Communications

If you choose to subscribe to our marketing communications, you may unsubscribe at any time by following the instructions provided in those messages or contacting us directly.