Refund Policy

Exchanges & Returns

At Lumi, we take pride in creating handmade pieces with exceptional craftsmanship and attention to detail. Every item is carefully inspected before dispatch to ensure it meets our quality standards.

As each piece is handcrafted, we do not offer refunds. However, we are pleased to offer exchanges under the conditions outlined below.

Exchange Policy

• Exchange requests must be submitted within 48 hours of receiving your order.
• To request an exchange, please contact us at info@boutiquelumi.net and include your order number.
• Items must be returned in their original packaging, unworn, unused, undamaged, and in their original condition.
• Proof of purchase is required for all exchange requests.
• Customized, personalized, engraved, and special-order items are final sale and are not eligible for exchange.
• All exchange requests are subject to review and approval by Lumi.
• Customers are responsible for all shipping, delivery charges, customs duties, and applicable taxes related to exchanges.
• We strongly recommend using a secure, trackable shipping service, as Lumi cannot be held responsible for items lost or damaged during return transit.

Items Arriving Damaged or Defective

If your item arrives damaged or defective upon delivery, please notify us within 14 calendar days of receiving your order by emailing info@boutiquelumi.net.

Please include:

• Your order number.
• Clear photographs showing the issue.

Once your request has been reviewed, Lumi will determine the most appropriate solution, which may include a repair or replacement.

For manufacturing defects that occur after delivery, please refer to our Warranty Policy for complete warranty coverage and terms.

Order Cancellations

Orders may be cancelled within 48 hours of purchase, provided they have not already been prepared or dispatched.

To request a cancellation, please contact info@boutiquelumi.net as soon as possible. Once an order has been shipped, it can no longer be cancelled.