Refund Policy

Exchanges & Returns

LUMI creates handcrafted and carefully curated accessories, including made-to-order pieces and exclusive designs.

We do not offer refunds. Eligible ready-made and non-personalized items may be exchanged under the conditions outlined below.

Exchange requests must be submitted within 48 hours of delivery.
To request an exchange, contact us at info@boutiquelumi.net and include your order number.
Items must be unused, unworn, undamaged, and returned in their original condition and packaging.
Proof of purchase is required for all exchange requests.
All exchange requests are subject to review and approval by LUMI.
Exchange instructions will be provided after the request has been approved.

Custom, personalized, engraved, special-order, and made-to-order pieces are final sale and are not eligible for exchange.

This exclusion does not apply when an item arrives damaged, defective, or different from what was ordered.

If your order arrives damaged, defective, or incorrect, contact us within 14 calendar days of delivery at info@boutiquelumi.net.

Please include:

After reviewing the request, LUMI will arrange an appropriate solution, which may include repair or replacement.

Customers are responsible for return shipping and any additional delivery charges related to an approved exchange.

We strongly recommend using a secure, trackable delivery service. LUMI is not responsible for items lost or damaged while being returned.

Eligible handmade products are covered by LUMI’s one-year craftsmanship warranty.

The warranty applies only to products specifically identified as handmade and covers eligible craftsmanship or manufacturing defects.

Curated, imported, and non-handmade products are not covered unless explicitly stated.

Please review our Warranty Policy for full coverage details and exclusions.

Requests to change or cancel an order must be submitted within 48 hours of placing the order.

Once an order has been dispatched, or preparation of a custom or made-to-order piece has begun, changes or cancellations may no longer be possible.

All cancellation and order-change requests are subject to review and approval.

For exchange, damage, defective-item, incorrect-item, or warranty assistance, contact LUMI at:

Email: info@boutiquelumi.net

You may also reach us through our Contact page.